Privacy Policy

This Privacy Policy describes how Dumbledo (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you access or use our website, products, and services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Personal Identifiers

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

1.2 Transactional Information

  • Order details and purchase history

  • Payment information (processed via secure third-party payment gateways; we do not store card details)

1.3 Technical & Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Website interaction data (pages viewed, time spent, referring URLs)

1.4 Marketing & Communication Data

  • Preferences for receiving marketing communications

  • Responses to surveys, promotions, or feedback forms

2. Purpose of Processing

We process your personal information for the following lawful purposes:

  • To process, manage, and fulfill orders

  • To provide customer support and respond to inquiries

  • To improve website functionality, user experience, and product offerings

  • To send transactional communications (order confirmations, shipping updates)

  • To send promotional communications where consent has been provided

  • To detect, prevent, and mitigate fraudulent or unauthorized activities

  • To comply with legal and regulatory obligations

3. Legal Basis for Processing

Where applicable, we rely on the following legal bases:

  • Performance of a contract (order processing and fulfillment)

  • Legitimate business interests (analytics, fraud prevention, service improvement)

  • Consent (marketing communications)

  • Compliance with legal obligations

4. Sharing and Disclosure of Information

We do not sell or rent your personal data.

We may share your information with trusted third parties strictly for operational purposes:

  • Payment Processors: To securely process transactions

  • Logistics & Delivery Partners: For order fulfillment

  • Technology Providers: Hosting platforms (e.g., Shopify), analytics tools, and customer support systems

  • Regulatory Authorities: Where required by law or to protect legal rights

All third-party partners are contractually obligated to safeguard your data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Store user preferences

  • Analyze traffic and user behavior

  • Improve marketing effectiveness

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Maintain business and financial records

  • Comply with applicable legal requirements

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

  • Secure servers and encrypted connections (SSL)

  • Restricted access controls

  • Regular monitoring and security practices

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications at any time

  • Object to or restrict certain data processing activities

To exercise your rights, please contact us at contactus@dumbledo.com

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

10. Children’s Privacy

Our Services are intended for use by adults. We do not knowingly collect personal information from individuals under the age of 18.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Changes will be effective upon posting on this page with the updated “Last Updated” date.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Dumbledo
Email: contactus@dumbledo.com
Phone: +91  7400229966
Address:  B-105, Bhoomi Valley,Thakur Village, Kandivali East,Mumbai, Maharashtra, India Pincode: 400101