Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website and services provided by Dumbledo (“Company”, “we”, “our”, or “us”). By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our Services.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age

  • You are capable of entering into a legally binding agreement

  • You will use the website in accordance with these Terms and applicable laws

2. Products and Services

Dumbledo offers babycare products, including reusable cloth diapers and related accessories.

We make every effort to display product details, descriptions, and images accurately. However:

  • Actual product colors may vary slightly due to screen differences

  • Minor variations may occur due to manufacturing or design updates

3. Pricing and Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise

  • Prices are subject to change without prior notice

  • We reserve the right to correct pricing errors at any time

Payments are processed securely through third-party payment gateways. We do not store your card or payment details.

4. Orders and Acceptance

  • Placing an order does not guarantee acceptance

  • We reserve the right to cancel or refuse any order due to:

    • Product unavailability

    • Pricing errors

    • Suspected fraudulent activity

In case of cancellation after payment, a full refund will be issued

5. Shipping and Delivery

  • Orders are typically dispatched within 24–48 hours

  • Delivery timelines may vary based on location and logistics partners

  • Delays caused by external factors (weather, courier issues, etc.) are beyond our control

6. Returns and Refunds

Due to the nature of baby hygiene products:

  • Returns are accepted only for unused, unwashed, and unopened items

  • Used products are not eligible for return or exchange

If a product is received damaged or defective, customers must notify us within 48 hours of delivery with supporting proof.

Refunds, where applicable, will be processed within a reasonable timeframe.

7. User Responsibilities

By using our website, you agree:

  • Not to misuse or interfere with the website functionality

  • Not to engage in fraudulent or unlawful activities

  • To provide accurate and complete information during transactions

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Text, graphics, and design

is the property of Dumbledo and is protected under applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Dumbledo shall not be liable for any indirect, incidental, or consequential damages

  • Our liability is limited to the value of the product purchased

We do not guarantee uninterrupted or error-free operation of the website.

10. Indemnification

You agree to indemnify and hold harmless Dumbledo, its directors, employees, and affiliates from any claims, damages, or liabilities arising from:

  • Your use of the website

  • Violation of these Terms

  • Breach of applicable laws

11. Third-Party Services

We may use third-party service providers for payments, logistics, and analytics. We are not responsible for their independent terms or policies.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised Terms.